Outdoor Adventure Co – Privacy Policy
Last updated: August 2026
Outdoor Adventure Co, ABN 84 958 722 942, is operated by A.T Bartlett & R.K Eustice (“Outdoor Adventure Co”, “we”, “us” or “our”).
We respect your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information in connection with our Website and business.
Our Website is available at outdooradventureco.com.au.
1. Australian Privacy Law
Where the Privacy Act 1988 (Cth), Australian Privacy Principles or other privacy laws apply to us, we will comply with our obligations under those laws.
Where particular Privacy Act obligations do not apply to us because of a statutory exemption, we nevertheless aim to handle personal information responsibly and consistently with the principles described in this Policy.
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect information including:
- your name;
- email address;
- telephone number;
- billing address;
- shipping address;
- order and transaction history;
- account details;
- communications with us;
- product reviews and feedback;
- information provided when participating in promotions or competitions;
- IP address;
- device and browser information;
- Website activity and interaction data;
- referral information;
- marketing preferences; and
- other information that you choose to provide to us.
3. Payment Information
Payments through our Website may be processed by third-party payment providers such as Stripe, PayPal or other services displayed at checkout.
Payment providers may collect payment-card, account or financial information directly from you.
Outdoor Adventure Co does not ordinarily receive or store your complete payment-card details where the transaction is processed directly by a third-party payment provider.
We may receive information necessary to process and administer your transaction, such as:
- your name;
- billing details;
- transaction status;
- payment method;
- transaction reference; and
- information required for fraud prevention, refunds and order administration.
Third-party payment providers handle information in accordance with their own privacy policies and terms.
4. How We Collect Personal Information
We may collect personal information when you:
- browse or use our Website;
- create a customer account;
- place or attempt to place an order;
- contact us;
- request a return or refund;
- subscribe to marketing communications;
- enter a promotion or competition;
- leave a product review;
- interact with our advertising;
- communicate with us by email, telephone, social media or other channels; or
- otherwise provide information to us.
We may also receive information from service providers involved in operating our business, including payment providers, fulfilment partners, carriers, analytics providers and advertising platforms.
5. Why We Collect and Use Personal Information
We may collect, hold and use personal information for purposes including:
- processing and fulfilling orders;
- arranging delivery;
- communicating with you regarding your order;
- processing payments and refunds;
- operating customer accounts;
- responding to enquiries;
- providing customer support;
- handling returns, warranty claims and consumer-guarantee claims;
- preventing and investigating fraud, misuse and security incidents;
- administering promotions and competitions;
- improving our Website, products and customer experience;
- analysing Website usage and business performance;
- personalising Website content;
- measuring and improving advertising;
- marketing our products where permitted by law;
- maintaining business records;
- complying with legal, tax and regulatory obligations;
- establishing, exercising or defending legal rights; and
- otherwise operating and improving our business.
We will not use personal information for an unrelated purpose where doing so would be prohibited by applicable law.
6. Suppliers and Fulfilment Partners
Outdoor Adventure Co may use third-party suppliers, distributors, warehouses and fulfilment providers to store, pack and dispatch products.
Where required to fulfil an order, we may disclose information such as your:
- name;
- delivery address;
- telephone number;
- email address;
- order details; and
- delivery instructions
to the relevant fulfilment provider.
We only intend to provide information reasonably necessary to fulfil and administer your order.
7. Couriers and Delivery Providers
We may disclose relevant personal information to postal, courier, freight and logistics providers to enable them to deliver your order and provide tracking or delivery notifications.
These providers may include different carriers depending on the product, dispatch location and destination.
8. Other Service Providers
We may disclose personal information where reasonably necessary to service providers that assist us with functions such as:
- Website hosting;
- e-commerce technology;
- information technology;
- cybersecurity;
- cloud storage;
- email delivery;
- payment processing;
- customer support;
- accounting and bookkeeping;
- fraud prevention;
- analytics;
- advertising;
- marketing;
- market research;
- shipping and logistics; and
- professional advice.
We may also disclose personal information:
- where required or authorised by law;
- to regulators, law-enforcement agencies or government authorities where legally required or appropriate;
- to our lawyers, accountants, insurers and professional advisers;
- in connection with the proposed or actual sale, restructuring or transfer of all or part of our business; or
- with your consent.
9. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small data files stored by or accessed through your browser or device.
We may use these technologies for:
Essential functions – including remembering shopping-cart contents, supporting checkout, maintaining Website security and remembering relevant preferences.
Analytics – understanding how visitors use our Website, which pages are viewed and how our Website performs.
Advertising and measurement – measuring advertising performance, understanding how visitors interact with advertisements and helping us provide more relevant advertising.
Depending on the technology involved, information collected may include:
- IP address;
- device identifiers;
- browser information;
- pages visited;
- products viewed;
- approximate location;
- referral source;
- Website interactions;
- shopping and conversion events; and
- advertising interactions.
You can usually control cookies through your browser and, where available, Website privacy or cookie controls.
Disabling essential cookies may affect Website functionality.
10. Google Services
We may use Google services such as Google Analytics and Google advertising technologies.
These tools may collect or receive information about your use of our Website to:
- measure Website traffic;
- understand customer behaviour;
- analyse Website performance;
- measure advertising effectiveness;
- create advertising audiences; and
- help deliver relevant advertising.
Google handles information received through its services in accordance with its own privacy terms and settings.
11. Meta Technologies
We may use Meta technologies, including the Meta Pixel and related measurement or advertising tools.
These technologies may collect or receive information about interactions with our Website, such as page visits, product views, shopping activity and purchase or conversion events.
We may use this information to:
- measure advertising effectiveness;
- understand how customers interact with advertisements;
- create or refine advertising audiences; and
- deliver advertising that may be more relevant.
Meta handles information received through its platforms and technologies in accordance with its own privacy terms and controls.
12. Other Analytics and Advertising Technologies
We may change or add analytics and advertising providers as our business develops.
Where the nature of our information-handling practices changes materially, we will update this Privacy Policy and any relevant Website notices.
We will take reasonable steps to provide appropriate transparency where third-party technologies collect personal information from visitors to our Website.
13. Marketing Communications
We may send you marketing communications where you have consented or where otherwise permitted by Australian law.
Marketing communications may include information about:
- new products;
- promotions;
- sales;
- competitions;
- relevant content; and
- Outdoor Adventure Co news.
You can unsubscribe at any time using the unsubscribe facility included in our marketing emails or by contacting us.
We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing will not prevent us from sending non-promotional communications necessary to administer an order, payment, return, customer account or other transaction.
14. Product Reviews
If you submit a product review, rating, photograph or other content for publication, information you choose to include in that content may be displayed publicly.
We recommend that you do not include sensitive personal information, contact information or other information you do not want made public.
Your email address will not be publicly displayed merely because you submit a review unless you specifically choose to publish it.
15. Overseas Service Providers
Some technology, cloud, payment, analytics, advertising and other service providers that we use may process or store information using infrastructure located outside Australia.
The location of processing may vary according to the particular provider and its infrastructure.
Where the Privacy Act requires us to specify likely countries of overseas disclosure and it is practicable to do so, we will update this Policy to provide that information.
Where applicable, we will take reasonable steps required by Australian privacy law in relation to disclosures of personal information to overseas recipients.
16. Data Security
We take reasonable steps appropriate to our business and the nature of the information to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Measures may include:
- password and access controls;
- security updates;
- reputable Website and payment infrastructure;
- malware and security protections;
- limiting access to information where reasonably appropriate; and
- using third-party providers with appropriate security measures.
No internet-based service can be guaranteed to be completely secure.
If you believe your information or Outdoor Adventure Co account may have been compromised, please contact us promptly.
17. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Relevant considerations may include:
- fulfilling orders;
- providing customer support;
- taxation and accounting requirements;
- resolving disputes;
- warranties and consumer guarantees;
- fraud prevention;
- legal limitation periods; and
- regulatory obligations.
Where information is no longer reasonably required and we are not legally required to retain it, we may delete, destroy or de-identify it as appropriate.
18. Accessing Your Personal Information
You may contact us to request access to personal information that we hold about you.
Where applicable law gives you a right of access, we will respond in accordance with that law.
We may need to verify your identity before providing access.
In limited circumstances we may lawfully decline access, in which case we will provide an explanation where required by law.
19. Correcting Your Personal Information
If you believe personal information that we hold about you is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct information where appropriate and where required by applicable law.
20. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will aim to acknowledge and investigate privacy complaints within a reasonable time and communicate the outcome to you.
Where the Privacy Act applies to us, you may also have the right to make a complaint to the Office of the Australian Information Commissioner after first giving us a reasonable opportunity to address your concern.
21. Third-Party Websites
Our Website may contain links to third-party websites.
Those websites may have their own privacy policies and information-handling practices.
Outdoor Adventure Co is not responsible for the privacy practices of independent third-party websites merely because our Website contains a link to them.
22. Children
Our Website is intended primarily for adult customers.
We do not knowingly seek to collect personal information from children for the purpose of enabling them to independently enter purchase contracts with us.
If a child uses our Website, a parent or guardian should supervise their use where appropriate.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- technology;
- service providers;
- Website features;
- information-handling practices; or
- applicable law.
The current version will be published on our Website with its last-updated date.
24. Contact Us
For privacy enquiries, requests or complaints, contact:
Outdoor Adventure Co
ABN 84 958 722 942
Email: info@outdooradventureco.com.au
Website: outdooradventureco.com.au